Politique de confidentialité
Last Updated: February 16, 2025
This Privacy Policy explains how Maelow (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on maelow.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit directly to us through our Services may include:
- Contact Information, such as your name, address, phone number, and email.
- Order Information, including your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account Information, such as your username, password, security questions, and other details used for account security.
- Customer Service Information, including any details you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide us with certain information. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do so. Usage Data may include details about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other related information.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process payments for fulfilling your orders and providing the requested products or services under our contract with you.
- When you visit our Site, open or click on emails from us, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services under our contract with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, managing your account, organizing shipping, facilitating returns and exchanges, and other account-related functions.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, SMS, or postal mail and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding potential fraud, illegal activities, or malicious behavior. If you choose to use the Services and create an account, you are responsible for securing your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Improving the Services
We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure responsiveness, provide effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store on Shopify, visit https://www.shopify.com/legal/cookies.
Most browsers accept cookies by default, but you can configure your browser to delete or reject cookies through your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and cause some Services to malfunction. Blocking cookies may not entirely prevent the sharing of information with third parties such as our advertising partners.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances, such as to fulfill contracts, for legitimate purposes, and for other reasons outlined in this Privacy Policy. These may include:
- Vendors or Third Parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
- Business and Marketing Partners to provide you with services and targeted advertising.
- Affiliates or within our corporate group to operate a successful business.
- In Business Transactions, such as a merger or bankruptcy, to comply with legal obligations, enforce our terms of service, and protect or defend the Services and our users’ rights.
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. If you follow links to non-affiliated sites, please review their privacy policies. We are not responsible for the privacy or security of these third-party sites.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request its deletion.
Security and Retention of Your Information
We take reasonable security measures to protect your personal information. However, no security measure is perfect, and we cannot guarantee “absolute security.”
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Restrict or object to processing.
- Withdraw consent where applicable.
- Manage communication preferences.
To exercise your rights, contact us at the details below.
Complaints
If you have any complaints about how we process your personal information, please contact us.
International Users
Your personal information may be transferred, stored, and processed outside your country.
Contact
For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please email us at contact@maelow.com.